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Shipping Policies

Please find our policies regarding the shipping. When you place the order, please make sure you understand and accept those policies.

Free air mail/Regular mail shipping
Download
Express Delivery
International Delivery

IMPORTANT NOTICE:

Shipping fee is calculated based on average cost and NOT all shipping options are available to all countries (destinations) due to the varying cost and other limitations. We MAY anytime downgrade the shipping option you selected (or paid) for certain orders from certain countries. The overcharged payment will be refund if the actual shipping cost is less than the shipping charge you paid after the shipping completed. It may take 20 days to process the refund (Refund to bank payment, check payment may take 30 days or longer).

Tracking of delivery are only available to UPS or other private courier services. Some shipping options such as first class mail, air mail are not traceable.

Free shipping are offered for certain orders as a discount, which can not be refunded or transfered to other orders.


Download

Download options are for qualified orders or payments only:
a) All products must be in eletronical form with reason size.
b) Customers are qualified with previous payment history
c) or Customers who can confirm their payments by fax or mail.
d) or Payment made with Western Union, Money Gram, Check, Money Order and Bank Wire

Download links will be sent to your email box, after we verify the payment and process your order, which may take up to 3 business days, depends on the type of payment. Download package will be compressed in zip or rar format with or without password protection abd you need an unzip software such as WinZip, WinRar to open the package.
Download links may expire after certain period of time.


Express delivery

Express shipping requires valid telephone number (except USPS express).


International Delivery

International deliveries may be delayed infinitely by customs! We won't "resend" the package delayed by the customs in you country.

Custom Duty / Tariff
Usually it's a problem since most countries don't charge import tax on such small stuffs. However, if it happens, the buyer , not the sender, is supposed to pay the tariff (import tax) to their local custom.

The declared value on custom forms are for the value of shipping materials instead of the full value of database contents included.

Some countries has very strict rules on importing information products and culture products, including CD-ROMs and the package may be hold several days weeks in the custom for inspection. In this case, please try the "download" option.

EU VAT

EU VAT are not collected currently.


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